Complaints Policy

Last updated: 2026-09-27

Complaints Policy

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY – PLEASE READ IT CAREFULLY

Last updated: September 2026

1. Introduction

This Complaints Policy forms part of your agreement with us. We will handle complaints in line with this Policy. A few key points:

  • By making a complaint, you confirm that you believe the information you have provided is accurate and complete.

  • This Policy explains how we handle complaints about:

    • how we enforce our Terms of Service;

    • Content on PreFancy that may be illegal or in breach of our Terms of Service; and

    • our compliance with applicable laws.

  • This Policy does not cover appeals against Content or account moderation decisions (see Section 4) or complaints about copyright infringement (see Section 5).

2. Who We Are

PreFancy (www.prefancy.com) is owned and operated by PreFancy Inc. ("PreFancy", "we", "us" or "our").

Email: [email protected]
Phone: +1 (548) 870-5743
Contact page: prefancy.com/contact

3. Interpretation

Unless specifically defined in this Policy, words defined in our Terms of Use have the same meaning in this Policy.

4. Appeals Against Content Moderation Decisions

We moderate Content according to our Terms of Service. If you want to challenge a decision to remove your Content, restrict or suspend your account, deactivate your account or issue you a final warning, please contact us through our Contact page or email [email protected] with the subject line "Moderation Appeal". Please include your username, the Content or decision concerned and why you believe the decision was wrong. Appeals will be reviewed by a member of our team who, where possible, was not involved in the original decision.

5. Complaints About Copyright Infringement

Complaints about suspected copyright infringement are handled under our DMCA Takedown Policy.

6. How to Make a Complaint About Anything Else

You can make a complaint in any of the following ways:

  • Contact Form: use our Contact page and explain the issue you are complaining about in the message field;

  • Report function: use the "Report" option on the relevant post, profile or message and select the reason that best fits your complaint; or

  • Email: write to [email protected] with the subject line "Complaint".

Please give us enough information to investigate your complaint, including any relevant usernames and URLs. If a complaint is missing important information, we may not be able to consider it properly.

If you believe someone is in immediate danger, please contact your local emergency services or law enforcement first.

7. How We Review Complaints

When reviewing a complaint:

  • we will review the information and any supporting documents you have provided;

  • we may ask you, or third parties, for additional information or documents to help us address your complaint;

  • we will review your complaint in good faith and within any time limit required by applicable law. We aim to review and act on complaints within 24 to 48 hours of receipt, although some complaints may take longer depending on their nature and complexity, and urgent matters may be handled sooner;

  • if your complaint is about Content on PreFancy and we determine that the Content materially breaches our Terms of Service or applicable law, we will remove it and may take further action against the account involved;

  • we may notify you of the outcome of your complaint, which may include removal of the Content or account, or confirmation that no action will be taken. If we decide that the Content complies with our Terms of Service and do not remove it, you may ask us to reconsider by following the process in Section 4;

  • if you would like to be informed of the outcome of a report of illegal Content, or if you do or do not wish to receive updates about your complaint, please tell us when you submit it; and

  • we do not disclose the existence or content of a complaint, or the identity of the person who made it, to the reported user, except where strictly necessary to process the complaint or an appeal, or where required by law.

8. Abuse of the Complaints Process

We do not tolerate complaints made in bad faith, or complaints that are abusive, harassing or otherwise intended to harm anyone. If you are a PreFancy user and make abusive, repeated or clearly unfounded complaints, we may restrict, suspend or terminate your account.

9. Complaints to Regulators and Authorities

Depending on where you live, you may have the right to complain to a consumer protection authority, data protection authority, online safety regulator or other government body about how we handle your concerns. For complaints about how we handle your personal data, please see our Privacy Policy. Nothing in this Policy prevents you from contacting the relevant authority in your country.

10. Your Statutory Rights

Nothing in this Policy affects any rights you may have under the laws of the country in which you live that cannot be excluded or limited by agreement.

11. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top shows when it was last revised. By continuing to use PreFancy after changes are published, you agree to the updated Policy.

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